TERMS & CONDITIONS
Terms & Conditions
Acceptance of terms
These terms and conditions govern all supply of goods and services ("products") by Sinco Customs Ltd. ("Sinco Customs", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.sincocustoms.com, www.sincocustoms.co.nz ("the website"). They are effective from 29th May, 2017 and will replace all earlier Sinco Customs Ltd. terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.To make a purchase from our online shop you must be 18 years of age or over.Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.Availability and supply
All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.Delivery and delivery charges
Prices for goods and services stated on our website are exclusive of any applicable delivery charges.The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket. We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.Pricing
All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.Payment options
We accept the following credit cards:Visa and MasterCardPLEASE NOTE: For use of any credit card or debit visa an additional fee of 2.8% will be added on top of the order for processing by Payment Express. This will be a seperate line amount on your bank statement.We also accept payment from Paypal.Credit Card Security
All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.Click here for PayPal's terms.https://cms.paypal.com/nz/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Legal_Hub_full&locale.x=en_USShipping and delivery
The freight charges are calculated on the size of the item, most small items can be sent in courier bags which are more cost effective. We have a minimum charge of $6.50 nzd for small items. Manifolds and larger items are calculated on size.Once you have entered your shipping details when making a purchase the shipping costs will be calculated and added to your purchase amount.For New Zealand customers we use NZ couriers and Post Haste for our delivery method. This is overnight delivery to a business address if the order is placed before 3pm on a weekday and if item is in stock. Residential addresses can be up to 2-3 working days. Rural Deliveries can be an extra 2-3 days on top of this, If no one is home then a call to collect card will be left at your door or in letterbox.We ship in stock items within 48 hours, any day of the week. If not in stock or for custom orders such as manifolds contact us for turn around time and shipping times.For our international customers we use (TNT) allow 1-2 weeks for delivery. Contact us for more specific times. Once an international order has been sent the customer will receive an email from Go Sweet Spot with tracking details.Please note for our international customers freight does not include customs duty or taxes on arrival in your country.
We do not provide a refund if you have changed your mind about a particular purchase or any other circumstance, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
For exchanges on our smaller items this will incur a $10 handling fee plus additional freight charges.
We allow manifold exchanges under special circumstances this will incur a $60 + GST handling fee. These circumstances are manifold must be a common stocked manifold. This does not include special custom manifolds such as stainless edition.
This also does not include any manifold with special added custom design or added thermal coating.
We have a 10 year no crack warranty on all our turbo manifolds if we install them otherwise for self install we have a 5 year warranty.Liability Limitation
Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.Applicable law and jurisdiction
Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.We may disclose your personal information as required by law.Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.You can request details of your personal information that we hold, and ask us to correct it, at any time.General Conditions